Doc Haanstra,
the GP who knows you.

In the evening, at night and during the weekend you can call the general practitioners service SMASH in case you urgently need a doctor. The phone number is: 070 3469669.

We will always do our best to help you as good as possible. However, it can occure that you are dissatisfied about someting. If this is the case, we would like to hear this so we can search for a solution together.

Find a solution with us

We appreciate it if you initially talk over your complaint personally with the concerning employee of the practice. If you would like to do so, you can submit your complaint through the complaints form. You can send this to our practice by email (info@praktijkveerkade.nl). After we have received the complaint, the concerning employee, one of the general practitioners or our complaints coordinator will contact you within 2 workdays.

An independent complaints officer

If this is difficult for you or if you are unable to find a solution with us, you can discuss your complaint with an independent complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. The complaints officer can try to mediate the complaint. The complaints officer does not choose a party and therefore has no judgment. Everything you tell the complaints officer is confidential. You can use the complaint form on the HADOKS website. If necessary, the complaints officer can be reached on telephone number (070) 302 98 20.

In order to properly handle your complaint or signal, it is important that you provide a clear description of when the event took place and about which you are not satisfied. They would also like to receive your name, address, place of residence and telephone number.

Do you prefer to send your complaint to HADOKS by post? Then you can do this at the address below:

Klachtenregeling
T.a.v. de Klachtenfunctionaris
President Kennedylaan 15
2517 JK Den Haag

The disputes committee

If you cannot find a solution with your general practitioner and mediation by the complaints officer, you can request a ruling on your complaint from the disputes committee. This independent committee consists of a chairman (jurist) and members on behalf of the patients and members on behalf of the GPs. The committee is assisted by an official secretary who is also a jurist. The opinion of the disputes body is binding. More information can be found on their website

General practice Doc Haanstra is available during office hours via 070 3631135.

For a better service a menu is used:

• For a better service a menu is used:

  • Option 1: Emergency line
  • Option 2: Repeat prescriptions (24 hours a day)
  • Option 3: Cancel an appointment (24 hours a day)
  • Option 4: Check resultsfrom a diagnostic test (You will be called back between 15.00 and 16.30)
  • Option 5: Personal contact with one of the assistants (till 16.00)
  • Option 6: Telephonic consultations (Monday, Tuesday and Friday 11.00 – 12.00)
  • Option 9: Intercollegiate talks

Note: we kindly request to use the emergency line only for health problems which need acute medical action of one of our practice workers.

Note: the assistents have lunch between 13.00 and 14.00. Between 16.00 and 17.00 only emergency line

If you have a question for the assistant or you want to make an appointment with one of the GPs, you can call us on workdays: 070-3824777, option 5.

When making an appointment, the assistant will ask you several questions:

• Personal details: Name, date of birth, and if necessary you address and phone number.
• Medical question: The assistant will ask you for which medical problem you want to see a doctor. By doing this she can evaluate how urgent the problem is and how long the appointment will take. She can also give you tips and advices.
• Preference for doctor and/or location: The assistant will ask if you have any preferences for a specific doctor or location and will take this into consideration when making the appointment.

Note: For an appointment with the doctor, 10 minutes is scheduled. 
If you want to discuss several complaints, or for some other reason 
need more time, you can indicate this when making the appointment. 
(Note that appointments made via the online patientportal (currently not availible) are 
always 10 minutes.)

Are you unsure about making an appointment? On the website moetiknaardedokter.nl 
you can see for yourself whether you should go to the doctor or what you could do 
yourself if you have complaints.

Do you have a complaint and would you like to know what you can do yourself?

Are you worried and unsure whether you should see a doctor?

On the website Moetiknaardedokter you wille find information about various complaints and you will receive advise on what you can do yourself and when you should contact your doctor.

The website is available in English, German, Polish, Arabic, Turkish, Russian and Ukrainian.